Orders

Need help with your order? Find some information here.

Can I change or cancel my order?

We work fast, so please contact us ASAP at [email protected], reach out on live chat or call us on 1800 ROLLIE / 1800 765 543 with all the details and we'll do our best to get it sorted. It's possible that your order will be processed, packed, a

Can I change my delivery address?

If the incorrect shipping address has been applied to your order, please contact us ASAP so we can do our best to update this for you before your order leaves our warehouse. If you placed your order between 9am-5pm AEDT Mon-Fri, let us know on live c

I haven’t received my order confirmation

For every purchase made on rollienation.com, we will send you an email to confirm your order. If you did not receive an email confirmation from us, please check all junk and spam folders just in case it's slipped through. If you still can’t find your

I received incorrect or faulty item(s) with my order

For any issues with item(s) you've received, please email us at [email protected] immediately with your order number and an image (if applicable) so we can further assist you. If your Rollies are damaged or have developed a fault, let us know A

The style/size I want is sold out, will it become available?

If the style or size you are interested in is out of stock, please register your interest via the product page by clicking "Notify me". If this becomes available, you will be notified via email. Please note that some styles are seasonal and may not b

Can I apply the sale price to an item coming back to stock?

Promotions and sale prices are only valid for items in stock on our website at the time of a promotion. Due to high demand, we cannot guarantee the availability of stock during promo periods. As we don't offer rainchecks or pre-orders on sale items,