Find all you need about our Returns Policies and Processes.
The easiest way to return or exchange your Rollies is by making sure you're logged in to your account on our website. Once you click on your account, you will see a summary of your recent purchases. From here, you will be able to select the product y
The easiest way to return or exchange your Rollies is by making sure you're logged in to your account on our website. Once you click on your account, you will see a summary of your recent purchases. From here, you will be able to select the product y
Within Australia, return shipping is covered by us. For all purchases made outside of Australia, we offer discounted pre-paid returns through DHL Express where the cost of shipping will be deducted from the total of your refund. Please see the table
For any issues with an item you've received, please email us at hello@rollienation.com immediately with your order number and images (if applicable) so we can further assist you. If you have purchased your shoes from a Rollie stockist, please contact
All returns are subject to the following conditions:. Rollie retains the right to reject a return based on a failure to adhere to these return conditions or a failure to comply with this Policy. If you have purchased your shoes from a Rollie stockist
Once your parcel has been delivered you'll receive an email to let you know we've received it. Please allow up to 3 business days for the return to be processed by our warehouse team. You won't receive a further email regarding your return outcome, s
Currently, we are only able to offer exchanges for orders within Australia. For international orders you will need to submit a return here and make a new purchase for an alternate item. To exchange your item, simply submit a request via our returns p
Rollie does not offer refunds on sale or promotional items unless faulty, however, we are happy to offer an exchange for a new item or store credit (subject to our T&Cs). Items marked as 'final sale' are ineligible for return, unless faulty. Please r
Once you've submitted your return, you will receive a confirmation email from us containing all the information needed to send your item(s) back to us. Please ensure your return items are in a new and unworn condition as advised in our T&Cs, with ori
For items being returned within Australia, you will be provided with a free shipping label to send your item/s back to us. In the event your label does not generate and you receive an error message, please email us at hello@rollienation.com so we can